All prices are in USD.
How long is shipping?
Each item is made to order, usually in the order received, shipping is between 5-8 business days (excluding weekends and holidays) after receiving your order confirmation email. Sometimes items can be shipped out sooner but no later than 8 business days. If your order can not be fulfilled in that time frame, an email will be sent to the email provided with order status.
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number please email us at firstname.lastname@example.org
Is international shipping available?
We are able to ship to all counties worldwide. Some international shipments are subjected to customs fees and other fees from the countries they are being sent to. Any fees incurred are the responsibility of the buyer to pay. Please email us at email@example.com for a international order as the shipping will need to be adjusted.
Are returns and exchanges allowed?
Due to COVID 19 unfortunately we had to put a hold on all returns. Items are made to order with love and prayer. We understand that choosing the best product for you may be difficult without seeing the product in person, but for the health and safety of our customers all sales are final.
What if there is an issue?
If a defective item is received, item can be replaced for the same product, in the same size and color, after a clear picture showing the defect has been provided to us. Defective items are only replaced within the first 48 hours of delivery.
If you received a damaged or incorrect product, in our error, you have 48 hours to please email us at firstname.lastname@example.org to inform us about the issue. If the mistake is our fault, we will replace the item at no cost to you.
I need to cancel my order, what do I do?
We usually start an order the next day after being received. We only accept cancellations within the first 12 hours of the order. No exceptions will be made. You must send an email within 12 hours to email@example.com to cancel an order.
I have entered an incorrect address, what do I do now?
If you have mis-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within the first 24 hours. No refund will be given after the first 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you have an incredible experience! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, we will try to respond back within 72 hours. Please attach your order number and address the problem clearly, if applicable.